These Terms of Service govern your access to and use of the CharaStudio software service.
Welcome to CharaStudio (hereinafter "CharaStudio," "we," or "the Company"). CharaStudio is a brand operated by an individual developer under the laws of the People's Republic of China.
These Terms of Service (hereinafter "these Terms") govern your access to and use of the CharaStudio software service (hereinafter "the Service"). CharaStudio is an AI-powered desktop app that helps users create AI characters, chat with them, and keep them as Desktop Buddies.
Important Notice: If you do not agree to these Terms, please stop using the Service. Continued use after Terms updates constitutes acceptance of the revised Terms.
CharaStudio provides an AI-driven desktop app that lets users create AI characters, chat with them immersively, and host them as Desktop Buddies. This Service is a desktop software-as-a-service (SaaS) product delivered over the Internet.
2.1 Services We Provide
This Service is a digital intangible product. Service access is granted immediately upon payment confirmation. Due to the instant delivery nature of digital services, specific refund limitations apply, as detailed in Article 7.
2.2 Nature of Service
The third-party AI model providers and access sources used by this Service are as follows: (1) Large Language Models (LLM): OpenAI GPT Series (GPT-4o, GPT-4o-mini, GPT-4-Turbo, etc.), Google Gemini Series (Gemini-1.5-Pro, Gemini-1.5-Flash, Gemini-2.0-Flash, etc.), MiniMax Series (MiniMax-M2.5, MiniMax-M2.7, MiniMax-M3, etc.); (2) Image Generation Models: GPT-Image-2 (OpenAI), NanoBanana-2, etc.; (3) Model Access Sources: OpenRouter (openrouter.ai), SiliconFlow (siliconflow.cn), MiniMax Official (api.minimax.chat). The Service's performance and availability may be affected by these providers' operational status. Major disruptions will be promptly communicated to users.
2.3 AI Model Dependencies
As a desktop application, content you create (such as story plots, character settings, image materials, etc.) is stored on your local device by default. We only sync necessary account information to enable multi-device access functionality.
2.4 Local Data Storage
We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.
3.1 Account Creation
Using this Service requires creating an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
3.2 Account Security
3.3 Enterprise Accounts
If registering on behalf of a company or organization, you represent that you are authorized to sign this agreement for that entity.
We offer both subscription membership plans and credit packages.
4.1 Subscription Membership Plans
Subscription membership plans provide premium features and additional benefits. For current membership tiers and pricing, please visit the in-app pricing page.
4.2 Credit Packages
You may purchase credit packages at any time to redeem for specific AI generation features (such as image generation, story continuation, etc.). For current available credit packages and pricing, please visit the in-app pricing page. We reserve the right to modify plan features or introduce new plans at any time. Price changes are subject to Article 5.
5.1 Subscription Auto-Renewal Authorization
Subscribing to a paid plan authorizes CharaStudio to charge your payment method for the corresponding subscription fee on a recurring basis until you cancel per Article 6. Your subscription auto-renews at the end of each billing cycle unless you cancel. For annual subscriptions, we will send a renewal reminder to your registered email 7 days before renewal.
5.2 Credit Purchase Authorization
Each credit purchase is a one-time transaction authorized at checkout. Completing a purchase authorizes CharaStudio to charge your payment method the amount displayed at checkout.
5.3 Taxes
Unless otherwise stated, listed prices do not include applicable taxes (including VAT, sales tax, etc.). Where required by applicable law, we will collect and remit such taxes on your behalf.
5.4 Payment Processing
Payment card data is processed exclusively by our PCI-DSS compliant payment processors (Waffo / 虎皮椒) and is not stored on our servers.
6.1 How to Cancel Your Subscription
You may cancel your subscription at any time through:
6.2 Effects of Cancellation
7.1 Subscription Refunds
7.2 Credit Refunds
7.3 How to Request a Refund
Please send refund requests to charastudio@163.com, including your account email, transaction ID, and reason for refund. We will confirm within 2 business days and process eligible refunds within 5-10 business days.
7.4 Non-Refundable Items
If you believe a charge is erroneous, please contact charastudio@163.com first before initiating a transaction dispute with your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.
9.1 Output Content Ownership
Subject to these Terms, AI content ("Output Content") generated from your inputs belongs to you. You may use Output Content for any lawful purpose within the scope permitted under Article 10.
9.2 Input Content License
By submitting content to this Service ("Input Content"), you grant CharaStudio a limited, non-exclusive license solely for providing the Service to you. We will not use your Input Content for training AI models without your explicit consent.
9.3 Third-Party AI Model Dependencies
This Service uses third-party AI model providers, including OpenAI, Anthropic, Google, and others. Output Content may be influenced by these providers' models. We do not guarantee specific output quality and assume no responsibility for content generated by third-party models.
9.4 AI Output Accuracy
AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and verifying Output Content before relying on it.
10.1 Permitted Uses
You may only use this Service for lawful purposes consistent with these Terms, including personal creation, educational learning, research, and other lawful entertainment purposes.
10.2 Prohibited Uses
You agree not to use this Service to:
10.3 AI Merchant-Specific Prohibitions
In addition to the above general prohibitions, given this Service's AI technology nature, you explicitly agree not to:
Your use of this Service is governed by our Privacy Policy, published at the relevant link. Payment card data is processed exclusively by our PCI-DSS compliant payment processors (Waffo / 虎皮椒) and is not stored on our servers. Account data is retained for 90 days after cancellation, then deleted.
Your local creative content is stored on your local device. We do not proactively access or collect content you create locally.
12.1 Disclaimer
This Service is provided on an "as is" and "as available" basis, without any express or implied warranties, including merchantability, fitness for a particular purpose, or AI output accuracy.
12.2 AI-Generated Content Disclaimer
Important Notice: AI-Generated Content Disclaimer. This Service's AI output may be inaccurate, incomplete, or outdated. Do not use it for legal, medical, financial, or other professional advice. Always verify with qualified professionals before taking action based on AI content.
12.3 Limitation of Liability
To the fullest extent permitted by applicable law, CharaStudio shall not be liable for any indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim event.
12.4 Local Data Liability
Creative content you store locally is your responsibility to back up and protect. We are not liable for losses caused by local data loss, corruption, or failure to back up.
These Terms remain effective during your use of the Service. We may suspend or terminate your account if you materially breach these Terms, engage in fraudulent activity, or as required by law. If we terminate the Service for reasons not attributable to your breach, we will refund unused prepaid amounts proportionally. You may delete your account at any time by contacting charastudio@163.com. After account deletion, your local data remains on your device.
These Terms are governed by the laws of the People's Republic of China. Any dispute arising from these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit with a competent people's court.
We may update these Terms at any time. Material changes will be communicated via email at least 15 days before the effective date. Continued use constitutes acceptance. If any provision is found invalid, the remaining provisions remain fully effective. These Terms, together with the Privacy Policy, constitute the complete agreement between you and CharaStudio.
For questions about these Terms or billing, please contact:
